Jim Gillis on Driver Experiences at Port

Open dialogue is a critical part of a positive driver experience, said Jim Gillis, president of IMC Companies’ Pacific Drayage Services Unit.

“Take the time and listen to your drivers! If they feel that you are listening and acting on their recommendations or helping to solve a problem, then you’ll drive engagement with your fleet,” he said. “The driver experience and happiness factor go far beyond a weekly paycheck. Competitive pay is an absolute must, but building an engaged workforce is even more important.”

It’s important to know each driver as an individual, as well as their families and know their stories, Gillis added, which can be best accomplished with individual meetings.

To read the full article from IANA’s Intermodal Insights, click here.